Sales PolicyStandard terms of Sale "Lofoten Jewelry"Last updated August 4,2022
This purchase is governed by the following standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are mainly regulated by the Agreements Act, the Consumer Purchases Act, the Marketing Act, the Undertaking Act and the Ecommerce Act, and these laws give the consumer essential rights. The laws are available at www.lovdata.no. The terms of this Agreement shall not be construed as limiting the statutory rights, but shall set forth the principal rights and obligations of the parties to the trade.
The terms of sale have been prepared and recommended by the Consumer Authority. For a better understanding of these terms of sale, see the Consumer Authority's guide here.
The agreement consists of these terms of sale, information given in the order solution and any specially agreed terms. In the event of a conflict between the information received, what is specifically agreed between the parties will prevail, unless it is contrary to mandatory legislation.
The agreement will also be complemented by relevant legal provisions regulating the purchase of goods between traders and consumers.
2. The Parties
The seller is Steinkraus/Lofoten Jewelry, email is firstname.lastname@example.org phone number is +4797985799 and Org. No.: 925054917 and is hereinafter referred to as 'the seller'
The buyer is the consumer who places the order and is hereinafter referred to as 'the buyer'.
The price quoted for the goods and services is the total price the buyer must pay. This price includes all fees and additional costs. The buyer shall not bear any additional costs that the seller has not informed the buyer about before the purchase.
4. Formation of contract
The agreement is binding on both parties once the buyer has sent his order to the seller.
However, the agreement is not binding if there is a typo or typo error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
The seller may claim payment for the item from the time it is shipped from the seller to the buyer.
If the buyer uses a credit or debit card on payment, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.
When paying by invoice, the invoice to the buyer is issued upon shipment of the item. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under 18 cannot pay with subsequent invoice.
Customs,Tax,Duty and Handling Fees!
Customs duties and tax are not included.
Any fees due on overseas orders are the responsibility of the purchaser. Refunds will not be given where the purchaser does not wish to pay customs fees.
Free Shipping ONLY in Norway!
Shipping price Europe NOK 149.
Shipping price for the rest of the world NOK 199.
Delivery is made when the buyer, or his representative, has taken over the item.
The delivery time is approximately 7 - 10 days within Norway.
The delivery time is approximately 10-21 days outside the Norway.
If delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise agreed between the parties.
7. The risk of the item
The risk of the goods passes to the buyer when he, or his representative, has the goods delivered in accordance with item 6.
Unless the agreement is exempt from the right of cancellation, the buyer may regret the purchase of the goods in accordance with the right of cancellation.
The buyer must notify the seller of the right of withdrawal within 14 days from the deadline starts. The deadline includes all calendar days. If the deadline ends on a Saturday, Sunday or public holiday, the deadline is extended to the nearest working day.
The withdrawal period is considered to be complied with if a message has been sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been invoked, and the notification should therefore be in writing (withdrawal form, e-mail or letter).
If you would like to use the right of withdrawal, please contact us at email@example.com
The period of regret begins to run:
When purchasing individual items, the withdrawal period will run from the day after the item(s) is received.
If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery is received.
The withdrawal period will be extended to 12 months after the expiry of the original deadline if the seller does not state, prior to the conclusion of the agreement, that there is a right of withdrawal and a standardized withdrawal form. The same applies if there is a lack of information on terms, deadlines and procedures for using the right of withdrawal. However, if the trader provides the information during these 12 months, the withdrawal period expires 14 days after the date the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal. The buyer will cover the direct costs of returning the goods, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the item in a proper way to determine the nature, characteristics and function of the item, without the right of withdrawal. If the trial or test of the item goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without undue delay, and within 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller is entitled to withhold payment until he has received the goods from the buyer, or until the buyer has provided documentation that the goods have been returned.
9. Delay and failure to deliver - The buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the part of the buyer, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, cancel the agreement and / or claim compensation from the seller.
In the event of a claim for breach of authority, the statement of evidence should be in writing (for example, e-mail).
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot claim fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great disadvantage or cost to the seller that there is a significant disproportion to the buyer's interest in meeting the seller. Should the difficulties fall away within a reasonable time, the buyer may still require fulfillment.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.
If the seller fails to deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller fails to deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is crucial.
If the item is delivered after the additional deadline the consumer has set or after the delivery date which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer was informed of the delivery.
The buyer may claim compensation for some loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences.
10. Deficiency of the item - The buyer's rights and time limit for complaint
Regrettably returns cannot be accepted on personalised jewellery.
If your jewellery is not quite right for you, please return it within 30 days, buyer pays for postage.
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has the right to complain if it happens within 2 months from when the defect was discovered or should have been discovered. Complaints can be made within two years of the buyer taking over the item. If the item or part of it is intended to last for significantly longer than two years, the time limit for the complaint is five years.
If the item has a defect and this is not due to the buyer or circumstances on the part of the buyer, the buyer may, according to the rules of the Consumer Purchase Act, Chapter 6 withhold the purchase price, choose between rectification and delivery, demand a price reduction, demand the agreement canceled and / or demand compensation from seller.
Complaints should be made in writing via the contact form on the website or to firstname.lastname@example.org
Correction or redelivery
The buyer can choose between demanding the defect corrected or delivery of similar items. However, the seller may object to the buyer's claim if the execution of the claim is impossible or the seller incurs unreasonable costs. Correction or delivery must be made within a reasonable time. The seller is basically not entitled to make more than two remedial attempts for the same defect.
The buyer may claim an appropriate price reduction if the item is not corrected or shipped. This means that the ratio between the discounted and the agreed price corresponds to the ratio between the value of the defect and contractual condition. If there are specific reasons for this, the price reduction can instead be set equal to the level of significance for the buyer.
If the item is not corrected or delivered, the buyer can also cancel the purchase when the defect is not insignificant.
11. The seller's rights in the event of the buyer's default
If the buyer fails to pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the part of the seller, the seller may, according to the rules of the Consumer Purchase Act Chapter 9 withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled and claim compensation from the buyer. The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and a reasonable fee for uncollected goods.
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim.
The Seller may terminate the Agreement if there is a substantial payment default or other material breach on the part of the Buyer. However, the seller cannot withdraw if the entire purchase price is paid. If the seller determines a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest on late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the delay interest law. In the event of non-payment, the claim, after prior notice, can be sent to the Buyer can then be held responsible for fees under the Debt Collection Act.
Fee for uncollected unpaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer with a fee. The fee shall cover at most the seller's actual outlay to deliver the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
Regrettably returns cannot be accepted on personalised jewellery.
Manufacturing defect/Production defect:
As soon as it has been established that the fault is the seller's responsibility, we shall offer a repair or a new product. You should receive that within a reasonable time.
We do not attempt to repair the same error more than twice. If we are unable to repair or provide you with a new item, you can get your money back.
According to Norwegian law, all jewelery has a 2-year warranty. Wear and tear and damage caused by errors or insufficient maintenance are not covered by the right of complaint.
After you have received the goods, you should, as soon as you have the opportunity, check whether the delivery is in accordance with the dispatch confirmation. Check whether the goods have been damaged during transport, or whether they are otherwise faulty or missing.
Let us know as soon as possible if you find any errors or defects in the goods. This can be done by contacting us via our website or by e-mail.
If, on your own initiative, you take measures to remedy the deficiency beyond what may have been agreed with us, we will not pay these expenses.
You are responsible for return shipping for approved complaints. It is important that you keep receipts for your purchases in connection with any future complaints. Without a receipt, complaints cannot be made.
13. Personal Information
The seller has responsibility for processing any personal data collected. Unless the Buyer consents to anything else, in accordance with the Personal Data Act, the Seller may only collect and store personal information necessary for the Seller to carry out the obligations under the Agreement. The Buyer's personal information will only be disclosed to others if it is necessary for the Seller to execute the agreement with the Buyer, or in statutory cases.
14. Conflict Resolution
Complaints are addressed to the seller within a reasonable time, cf. paragraphs 9 and 10. The parties shall endeavor to resolve any disputes in amicable terms. If this fails, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on tel. 23 400 500 or www.forbrukerradet.no